Last Updated: 21st June, 2025

At Tutu Palazzo, we value your trust and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your information when you
interact with us — whether you're hiring a costume, placing an order, signing up to our mailing
list, or browsing our website. By using our services or website, you agree to the terms of this
Privacy Policy and consent to the handling of your personal information in accordance with
Australian privacy law.

1. What Personal Information We Collect
We may collect the following personal information:
● Full name
● Email address
● Phone number
● Postal and billing address
● Payment details (processed via a secure third-party provider, Stripe)
● Dancer’s name, age, dance school, and costume measurements
● In some cases, a photo of the dancer to assess costume fit and proportions
We may collect personal information from individuals under the age of 18 where necessary to
fulfil costume or hire requests. This may include their name, age, measurements, and dance
school. In some cases, we may also request a photo to assess costume proportions and
suitability.

2. How We Collect Personal Information
We collect your information when you:
● Submit a form on our website
● Communicate with us via email or phone
● Provide information as part of a hire or order process
● Make a payment via our secure system
● Engage with us in relation to costume fittings, returns, or availability enquiries

3. How We Use Your Information
Your personal information is used for purposes including:
● Fulfilling costume hire and purchase orders
● Assessing costume suitability
● Communicating about bookings, availability, or returns
● Processing payments and billing
● Sending essential service communications and optional marketing emails

4. Disclosure to Third Parties
We only share your information where necessary to provide our services. This includes:
● Stripe (payment processor) for secure credit card handling
● Shopify (website and e-commerce platform), which securely stores your data
While we choose reputable providers, we are not responsible for the privacy practices, security
policies, or content of third-party services such as Stripe or Shopify. We recommend reviewing
their privacy policies to understand how they handle your information.

5. Data Storage and Security
Your data is stored securely in Shopify’s cloud-based systems. We take reasonable steps to:
● Protect personal information from misuse, loss, unauthorised access, modification, or disclosure
● Limit access to personal data within our team
● Secure our systems with encryption and password protection
However, we cannot guarantee the security of any data transmitted over the internet or held by
third-party providers, and you acknowledge that you use those services at your own risk.

6. Your Rights and Choices
You have the right to:
● Access or correct your personal information
● Unsubscribe from our marketing emails at any time
● Request that your personal information be deleted from our systems
To make any such request, please email us at tutupalazzo@gmail.com

7. Children’s Privacy
We collect children’s information (e.g. name, age, measurements) only as required to deliver a
service. We understand that dancers or students under 18 may contact us directly. By providing this information, we assume that the individual has obtained the necessary consent from a
parent or legal guardian. If you are a parent or guardian and believe your child has provided personal information without your consent, please contact us and we will promptly delete or
update the information as required.

8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of last update clearly marked.

9. Contact Us
For any privacy-related enquiries, including requests to access or delete your information,
please contact us at:
tutupalazzo@gmail.com