Last Updated: 1st September, 2026

At Tutu Palazzo, we pride ourselves on delivering exceptional quality and service. As required under the Australian Consumer Law (ACL), we provide remedies for items that are faulty,
damaged, or not as described.

In addition to your rights under the ACL, the following policies
apply to our specific product and service categories.

1. Commissioned Tutus & Classical Costumes
Refund and return terms for all commissioned tutus and classical costumes are outlined within
your individual custom agreement. Please refer to your contract for full details.

2. Hire Tutus & Classical Costumes
Refund and return terms for all hire items are outlined in the signed Hire Agreement. Please review your agreement for details, including cancellation policies, return deadlines, and liability for damage.

3. Ready-to-Wear Tutus & Classical Costumes
We understand that sometimes a size or style may not be quite right. You are welcome to return your item within 7 days of delivery for a refund (less shipping costs and a $50 administration
fee) or opt for store credit to repurchase another item.
Important Return Conditions:
● Shipping costs are non-refundable.
● Additional return postage is at the customer's expense unless the item is faulty or
incorrectly sent by Tutu Palazzo.
● Exchanges are not offered. Please return the item and use store credit to repurchase.
● Tutus must be returned:
● In original packaging
● With all tags intact
● Without sewn-down straps
● Unworn, unmarked, unwashed, and undamaged

4. Ready-to-Wear Leotards & Tiaras & Tutu Accessories (incl. Tutu Hangers)
You may return leotards, tiaras and accessories within 7 days of delivery for a refund (less shipping and a $10 administration fee) or store credit. Return Conditions are the same as above, and all items must be in original, unworn condition with tags and packaging intact.

5. Sewing Workshops
We understand that plans may change, and we strive to be fair and flexible. Please take note of our cancellation and attendance policies

Cancellations
● 14+ days before the workshop: Eligible for a full refund (less a $25 administration fee)
● 8–13 days before the workshop: Eligible to transfer your ticket to another participant or receive a credit for a future class/workshop (less a $50 administration fee)
● Within 7 days of the workshop: Not eligible for a refund, participant transfer, or credit.
● No-shows or forgotten classes: Not eligible for a refund, transfer, or credit under any circumstances.

Ticket Transfers
● You may transfer your booking to another participant free of charge up to 7 days before
the class.
● You are responsible for ensuring the new participant agrees to our terms and conditions.
● To request a transfer, please email us at tutupalazzo@gmail.com.

Late Arrival
● If you arrive up to 15 minutes after the scheduled start time, it is at the instructor’s
discretion to allow entry.
● Arrival more than 15 minutes late will result in refused entry for safety reasons, and the
booking will be forfeited without refund, reschedule, or credit.

Class Cancellations by Tutu Palazzo:
If a class or workshop is cancelled or rescheduled by us, you will be notified as soon as possible and offered alternative dates or a full refund.

6. Learn To Tutu Intensives & Masterclasses

Learn To Tutu courses are limited-capacity, intensive programs with materials prepared specifically for each registered student. For this reason, the following cancellation and booking conditions apply.

Deposits

A $300 non-refundable deposit is required to reserve your place in a Learn To Tutu Intensive or Complete Masterclass.

The deposit is non-refundable if you subsequently cancel your booking, subject to your rights under the Australian Consumer Law.

Cancellations

• 14+ days before the course commencement: You may cancel your booking and receive a refund of amounts paid, less the non-refundable $300 deposit.
• 8–13 days before the course commencement: A $400 fee will be retained to cover materials and administration. The remaining balance will be issued as a credit that may be used toward Tutu Palazzo classes within the following 12 months.
• 7 days or less before the course commencement: The booking is non-refundable and no credit will be issued.

All cancellation requests must be made in writing to tutupalazzo@gmail.com.

No-Shows

Failure to attend the course without prior written notice will be treated as a cancellation on the day of the course. No refunds, credits, or transfers to an alternative course date will be offered for no-shows.

Name Changes / Change of Participant

A booking may be transferred to another participant with a minimum of 14 days written notice.

An additional $100 administration fee applies to all approved name changes and must be paid before the name change is approved.

The replacement participant must meet all course prerequisites and agree to Tutu Palazzo's terms and conditions.

Registration Closing Date

Registration for Learn To Tutu closes 14 days before the commencement of the course.

After registration closes, bookings cannot be made or amended except at the discretion of Tutu Palazzo.

Additional Course Extras

If you select any additional materials or extras during checkout, these amounts will not be charged at the time of booking. They will be added to your final course invoice, plus GST, and are due 14 days before the commencement of the course.

Additional extras may include custom fabric colours, ombré net, sparkle net, upgraded materials or other course-related additions selected during registration.

Any changes to your course extras after booking will at minimum incur a $25 administration fee and at maximum the full fee will need to be covered (to cover materials sourced etc).

Late Arrival
● If you arrive up to 15 minutes after the scheduled start time, it is at the instructor’s
discretion to allow entry.
● Arrival more than 15 minutes late will result in refused entry for safety reasons, and the
booking will be forfeited without refund, reschedule, or credit.

Accommodation & Travel

Tutu Palazzo is not responsible for any accommodation, flights, transportation or other travel-related costs incurred by a participant in connection with a Learn To Tutu course.

If a participant cancels their booking, or if a course is cancelled or rescheduled by Tutu Palazzo, Tutu Palazzo will not be responsible for reimbursing any accommodation, flights or other travel expenses booked by the participant.

Minimum Numbers

Learn To Tutu courses are subject to a minimum number of enrolled participants.

Tutu Palazzo reserves the right to cancel or reschedule an intensive if the minimum number of participants is not reached.

If Tutu Palazzo cancels a course for this reason, participants will be notified as soon as possible and will be offered the choice of transferring their booking to an alternative Learn To Tutu date or receiving a refund of amounts paid to Tutu Palazzo for the cancelled course, including the $300 deposit.

Tutu Palazzo will not be responsible for any accommodation, flights, transportation or other expenses incurred by participants in relation to a cancelled or rescheduled course.

7. Faulty Items
All items are handmade with care and inspected prior to dispatch. If you believe your item is
faulty:
● Please email tutupalazzo@gmail.com within 7 days of delivery with clear photos and a
description of the issue.
● If the item is deemed faulty by our team, you will be entitled to a repair, replacement, or refund at our discretion.

8. Returns Processing
● Once your return is received, we will inspect the item to confirm it meets return conditions.
● If the item is not in original condition, it will be returned to you at your expense and no refund will be issued.
● Approved refunds will be processed within 7 business days of receipt.

9. Policy Updates
Tutu Palazzo reserves the right to update or amend this Refund & Returns Policy at any time.
Any changes will be published on this page, and the updated policy will apply to all purchases made after the date of publication. We encourage you to review this policy periodically to stay
informed about your rights and obligations.

10. Contact Us
For any queries regarding refunds, returns, or your rights as a consumer, please email
tutupalazzo@gmail.com.